1. Introduction & Scope
BD9 (bd-9.onl) is one of Bangladesh's most trusted online gaming platforms. We hold our members' privacy in the highest regard. This Privacy Policy applies to the BD9 website, mobile app, and all digital services.
When you register, log in, or use any BD9 service, you are considered to have agreed to this Privacy Policy. We strongly recommend reading it carefully before registering.
BD9's Privacy Policy applies when:
- When you browse or use the BD9 website.
- When you create or manage a BD9 account.
- When you use BD9's games, betting, or any other services.
- When you contact BD9's customer support.
- When you participate in BD9's promotions or bonus programs.
This policy has been written in a clear and accessible way so that every BD9 member in Bangladesh can easily understand it. If you have any questions, please contact the BD9 support team directly.
2. Information We Collect
BD9 only collects information that is necessary to provide its services. We do not gather any unnecessary personal data. Below is a detailed breakdown of the types of information we collect:
| Data Type | Example | Purpose |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Identity verification, age confirmation |
| Contact Information | Email, mobile number, address | Account management, notifications |
| Financial Information | Payment methods, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Usage Data | Gaming history, betting patterns | Service improvement, responsible gaming |
| Cookie Information | Session data, preferences | Improving User Experience |
BD9 never directly stores your full bank card number or CVV. All payment information is processed through PCI-DSS certified payment gateways.
3. How We Use Your Information
BD9 uses your personal data only for specific, legitimate purposes. We never sell or transfer your information to third parties for commercial use.
- Account Management: Your information is used for registration, login, password recovery, and account security.
- Identity Verification: Used to verify identity as part of the KYC (Know Your Customer) process.
- Financial Transactions: Your information is used to process deposits, withdrawals, and bonus payments.
- Customer Service: Your information is used to resolve complaints, answer questions, and address issues.
- Security: Used for fraud detection, anti-money laundering, and account security.
- Responsible Gaming: Used to detect unusual gaming patterns and provide assistance to members.
- Legal Obligations: Information is used to meet requests from government or regulatory authorities.
- Service Improvement: Analytical data is used to improve user experience and overall service quality.
BD9 never sells your data to third parties for marketing or advertising purposes. Your information stays strictly within BD9's services.
4. Information Sharing & Disclosure Policy
BD9 keeps your personal data under strict control. However, limited information may need to be shared in certain specific circumstances:
- Payment Partners: Limited transaction data is shared with payment partners such as bKash, Nagad, and Rocket solely for payment processing.
- Technology Service Providers: Your data may be shared with cloud storage, security, and analytics providers — all of whom are bound by contractual confidentiality obligations.
- Legal Authorities: Information may be disclosed in accordance with a court order or government request.
- Fraud Prevention: Information may be shared with regulatory authorities to identify suspicious activity.
BD9 never sells or transfers your data to advertisers, data brokers, or marketing agencies. This is an unchangeable policy of ours.
5. Cookie Policy
The BD9 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve website functionality.
- Essential Cookies: These cookies are essential for maintaining your login session and ensuring site security. Disabling them will affect the site's functionality.
- Functional Cookies: Used to remember your language preferences, theme settings, and similar choices.
- Analytics Cookies: Used to understand how users interact with the site. This data is fully anonymized.
- Security Cookies: Helps detect suspicious logins and fraudulent activity.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
6. Data Retention Period
How long BD9 retains your data depends on the type of information and applicable legal requirements.
- Account Information: Retained for the duration of an active account and for a minimum of 5 years after closure.
- Financial Transaction Data: Retained for a minimum of 7 years as required by legal obligations.
- Customer Service Records: Retained for up to 3 years from the date of last contact.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
- Marketing Consent: Until you withdraw your consent, or for a maximum period of 2 years.
Once the designated retention period expires, BD9 automatically deletes or anonymizes your data so that it can no longer be linked to you.
7. Technical Data Security Measures
BD9 uses industry-leading technology to keep your data secure. Our security infrastructure is monitored around the clock.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Database Encryption: All stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA): The ability to add an extra layer of security to your account.
- Firewall & DDoS Protection: Protection against unauthorised access and cyber attacks.
- Regular Security Audits: Regular penetration testing and security audits conducted by third parties.
- Restricted Access: Only authorized personnel are permitted to access data on a need-to-know basis.
In the event of a data breach or security incident, BD9 commits to notifying affected members within 72 hours.
8. Your Rights
As a BD9 member, you have several important rights over your own data. These rights are recognised under GDPR and applicable international data protection laws.
Right to Access Your Data
You may request a copy of your personal data stored at BD9 at any time.
Right to Rectification
If your information is incorrect or out of date, you may request a correction.
Right to Erasure
Under certain circumstances, you may request the deletion of your personal data.
Right to Restrict Processing
In certain cases, you may request that we limit how your information is used.
Right to Data Portability
You may request an export of your data in a structured format.
Right to Object
You may object to the processing of your data for specific purposes.
To exercise these rights, please contact the BD9 support team. We will do our best to respond to your request within 30 days.
9. Third-Party Services & Links
Certain third-party services may be integrated into the BD9 platform. These services have their own privacy policies, and BD9 is not responsible for them.
- Payment Gateway: Payment partners such as bKash, Nagad, Rocket, and others are governed by their own privacy policies.
- Game Software Providers: Third-party game developers' software may be integrated into the BD9 platform.
- Analytics Tools: Anonymous analytics tools are used to understand website performance.
- Customer Service Software: Trusted third-party tools may be used for live chat and support ticket management.
All third-party service providers contracted with BD9 are required to comply with our privacy standards. However, BD9 is not responsible for any independent third-party websites or services.
10. Policy Changes & Updates
BD9 may update this Privacy Policy from time to time. Any changes will be published on our website, and for significant updates, we will notify you directly.
- The date of any policy update will be shown at the top of the page.
- You will be notified of any significant changes via email or in-app notification.
- Continued use of BD9 after any changes constitutes acceptance of the updated policy.
- If you do not agree to the updated policy, you have the right to close your account.
If you have any questions or concerns about this Privacy Policy, please reach out to the BD9 support team. We are always here to help.
For any privacy-related requests or concerns, please get in touch with us: [email protected]